On-Time Performance Improvement System (OTIS) is designed to measure the company’s performance from its customers' perspective without any additional effort. It uses existing MAPICS data base and does not modify MAPICS.

Measures

• Service Level - Ability to ship based upon customer request date
• Delivery Performance - Ability to ship based upon promise date
• Manufacturing Performance - Ability to complete manufacturing orders on original due date
• Manufacturing Cycle Time - Actual working days to complete a MO.
• OTIS will also compute
• Average day early/late
• Overall Sales Performance - Weighted average of service level and delivery performance

• Measurement Inquiry
• By customer number
• By planner number
• By item number
• Measurement Report
• By customer
• By item
• By list of customers
• By company
• Multiple cycle times available
• Shortest cycle time
• Longest cycle time
• Average cycle time
• Weighted average cycle time
• Cycle time variation
• MO Change Tracking Function

• Define on-time window by customer
• Define quantity tolerances
• Performance based upon ship or arrival (at customer dock) date
• Select one of three methods for computing arrival date
• Calendar days
• Working days
• MAPICS logic
• Use original or latest dates for computation
• Select timing for freezing MO original due date
• At order release
• At user specified order status
• Manufacturing cycle time based upon actual start date and actual completion date
• Exclude customer orders by item type

 

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